FAQ
How long does it take for shipping?
We typically dispatch the orders within 2 days from the order placement. for clients in Canada, delivery takes from 3 to 9 days but please allow 14 days in case of an unexpected delay. For international clients, delivery may take from 20 to 30 days but please allow 60 days.
Will there be faster international delivery time in the future?
Absolutely, we are looking at the most secure and fastest delivery options to provide better service for our international clients. Express delivery options will be available on our website soon.
Do you offer free shipping for certain spending amount?
Yes! all orders, including international orders, will have free shipping if the total amount spent is over CAD $150.
Are there countries affected by tariffs or any other regulations?
Unfortunately yes. At the moment, all order to the USA may be delayed until the situation is clear in regards to the new tariff laws. Also, countries like the UK may experience delays as we are still finalizing registering our shop for the UK VAT. For any other countries, please send us an email!
Who pays the import fees?
The buyer is responsible for import fees, as these are governed by your country of residence.
Do you offer return or refunds?
All jewelry are not applicable for returns and refunds, except for certain conditions. Please refer to our Return and Refund Policy.
What is the average price for jewelry?
Prices depend on the category, complexity and material of the jewelry, also other factor are included, for example, the time it takes to create a piece (resin jewelry are often more expensive than just beaded jewelry). Sterling silver pieces range from CAD $100 to $250, while stainless steel range from CAD $30 to $150
What is the available jewelry material?
At the moment, only sterling silver is available, regular stainless steel and gold plated stainless steel collection is being designed currently, and will be available on the website soon! More materials such as laced chokers and fabric ribbon bows are to be introduced in the future, stay tuned!
Does the material tarnish?
Yes, even sterling silver tarnishes due to the copper percentage in its component. Caring for your jewelry and cleaning tarnish tips can be found here!
For more questions, please reach out to us on contact@yoseiriri.com.